01
Who we are
VotrA Limited Liability Company("VotrA", "the Maison", "we", "us") is a limited liability company incorporated in the State of Delaware, United States, with its registered office at 600 N Broad Street, Suite 5 # 863, Middletown, DE 19709, United States.
We operate the website votracompany.com (the "Site") and act as the controller of the personal data described in this policy. This policy explains what we collect from visitors, prospective clients and business partners ("you"), why we collect it, how we protect it, and the rights available to you.
02
Scope
This policy applies to the Site and to any enquiry, quotation, mandate or commercial relationship conducted through it. It does not apply to third-party websites we link to, which are governed by their own policies.
03
Information we collect
Information you provide
- Identification and contact details
— name, company or entity, email address, telephone number, country or territory.
- Enquiry content
— the nature of the mandate, references, volumes, specifications and any other information you choose to send us.
- Commercial and transactional records
— correspondence, quotations, order confirmations, shipping and billing details.
- Subscription data
— the email address used to receive our communications.
Information collected automatically
- Technical data
— IP address, browser type and version, operating system, device type, language settings.
- Usage data
— pages viewed, time spent, referring page, interactions with the Site.
- Cookies and similar technologies
— see section 07.
We do not seek special categories of personal data — such as data revealing health, political opinions, religious beliefs, or biometric data. Please do not send such information to us.
04
How we use your information
- To answer enquiries and prepare quotations.
- To negotiate, conclude and perform contracts.
- To manage sourcing mandates, production follow-up, quality control, shipping and after-sales.
- To process payments and maintain accounting records.
- To send commercial communications where permitted — see section 06.
- To operate, secure, measure and improve the Site.
- To prevent fraud and to comply with legal obligations, including export control, sanctions screening, customs, tax and anti-money-laundering requirements.
05
Legal bases for processing
Where the General Data Protection Regulation or the UK GDPR applies, we rely on the following bases:
- Performance of a contract, or steps taken at your request prior to entering into one.
- Legitimate interests
— developing our business, securing the Site, preventing fraud — balanced against your rights and freedoms.
- Consent
— for our newsletter and non-essential cookies. Consent may be withdrawn at any time without affecting prior processing.
- Legal obligation
— where retention or disclosure is required by law.
06
Commercial communications
We send commercial communications only where you have subscribed, or where you are an existing business contact and the message concerns services comparable to those already discussed. Every message carries an unsubscribe link, honoured without delay.
Unsubscribing does not stop service messages relating to an ongoing mandate — order confirmations, shipping notices and administrative notices are sent as part of the contract.
07
Cookies and measurement
- Essential cookies
— required for the Site to function and to remain secure.
- Preference cookies
— remember choices such as your selected language.
- Measurement cookies
— help us understand, in aggregate, how the Site is used.
You may block or delete cookies through your browser settings. Essential cookies cannot be refused without affecting how the Site works.
08
Service providers and disclosure
We share personal data only as far as necessary to operate the Maison, with the following categories of recipient:
- Website hosting and content delivery
— our website platform provider.
- Email delivery and newsletter management
— Brevo.
- Payment processing
— Stripe. VotrA does not store complete payment card numbers.
- Audience measurement
— Google Analytics.
- Independent review collection
— Trustpilot.
- Manufacturing, inspection, freight, customs and insurance partners, where required to execute your mandate.
- Professional advisers and authorities, where disclosure is required by law or to establish or defend legal claims.
We do not sell or rent personal data. Providers act on documented instructions, are bound by confidentiality, and may process data only for the purposes we specify.
09
International transfers
VotrA operates internationally. Personal data may be transferred to and processed in the United States, the European Union, the United Kingdom and the People's Republic of China, among other territories where our partners operate.
Where data leaves the European Economic Area or the United Kingdom, the transfer relies on an adequacy decision, or on Standard Contractual Clauses together with any supplementary measures required to secure an equivalent level of protection.
10
Retention
- Enquiries that do not lead to a contract
— up to three years from the last contact.
- Contractual and commercial records
— for the duration of the relationship and up to ten years thereafter, where accounting, tax or customs law requires.
- Newsletter data
— until you unsubscribe, after which we keep a minimal suppression record in order to honour your choice.
- Technical logs
— up to twelve months.
11
Security
We use encrypted transport (HTTPS), restrict access on a need-to-know basis, enforce hardened credentials, and delegate card handling to a certified payment provider so that card data never rests on our systems.
No transmission or storage method can be guaranteed absolutely secure. Where a breach is likely to result in a high risk to your rights, we will notify you and the competent authority as required by law.
12
Your rights
Subject to applicable law, you may request access to your personal data, its rectification or erasure, the restriction of its processing, its portability, and you may object to processing — including to direct marketing at any time. Where processing rests on consent, you may withdraw it. You may also lodge a complaint with your supervisory authority.
California residents
You have the right to know, delete and correct personal information, and to opt out of its "sale" or "sharing". VotrA does not sell or share personal information as those terms are defined by the CCPA as amended by the CPRA. You will not be treated differently for exercising these rights.
To exercise any right, write to contact@votracompany.com. We respond within one month. We may ask for information to verify your identity before acting.
13
Minors
The Site is addressed to businesses and professionals and is not intended for individuals under the age of eighteen. We do not knowingly collect their personal data. A parent or guardian who believes a minor has provided us with personal data may write to contact@votracompany.com
and we will delete it.
14
Third-party links
The Site may link to third-party websites, including those of partners and independent review platforms. Those links are provided for convenience. We do not control and are not responsible for their content or their privacy practices.
15
Changes to this policy
We may amend this policy. Material changes take effect on publication and the effective date at the top of this page is updated accordingly. Continued use of the Site after publication constitutes acknowledgement of the revised policy.
16
Contact
Privacy Policy — last updated 1 September 2026
01
Agreement
These Terms of Service ("Terms") govern access to and use of votracompany.com (the "Site") and any enquiry, quotation, order or mandate placed with VotrA Limited Liability Company("VotrA", "the Maison", "we"). By using the Site or engaging VotrA you accept these Terms. If you do not accept them, do not use the Site.
02
Definitions
- Client
— the business entity engaging VotrA.
- Mandate
— the sourcing, production-management or trading assignment entrusted to VotrA.
- Goods
— the items sourced, produced or supplied under a Mandate.
- Order Confirmation
— the written document by which VotrA accepts an order and which, with these Terms, forms the contract.
03
Professional use only
The Site and our services are intended for businesses, professionals and institutional clients. By engaging VotrA you confirm that you act for purposes relating to your trade, business, craft or profession, and that you have authority to bind the entity you represent. We do not sell to consumers through the Site.
04
Nature of our services
VotrA is a sourcing and trading house. We identify and qualify manufacturing partners, manage specifications, quality control, compliance documentation, logistics and delivery.
Unless expressly agreed in writing, VotrA acts as an independent contractor and not as your agent, employee, joint venturer or partner. Goods are produced by partner manufacturers; where VotrA supplies Goods under an Order Confirmation, VotrA remains the Client's single point of contract for those Goods.
05
Information published on the Site
Descriptions, images, finishes, dimensions and material references shown on the Site are indicative and provided for presentation. Natural materials, hand-finishing and production tolerances cause variation between pieces.
No content on the Site constitutes an offer capable of acceptance, a binding price list, or a warranty of availability.
06
Enquiries, quotations and formation of contract
- An enquiry places no obligation on either party.
- Quotations are valid for thirty days unless stated otherwise, and remain subject to confirmation of raw-material costs, freight rates and availability at the time of order.
- A contract is formed only when VotrA issues a written Order Confirmation.
- These Terms prevail over any conflicting terms contained in the Client's purchase documents, unless VotrA agrees otherwise in writing.
07
Prices, payment and taxes
- Prices are exclusive of taxes, duties and levies and — unless the agreed Incoterm provides otherwise — of transport, insurance and customs clearance.
- Unless otherwise agreed, a deposit is payable on Order Confirmation and the balance before dispatch. Bespoke and made-to-order pieces require the agreed deposit before production begins.
- Payment is made in the currency stated on the Order Confirmation. Bank charges are borne by the payer.
- Late payment accrues interest at 1.5% per month or the maximum rate permitted by law, whichever is lower, and entitles VotrA to suspend performance until payment is received.
- Import duties, tariffs and local taxes in the destination country are the Client's responsibility.
08
Lead times, delivery and risk
- Lead times are estimates given in good faith. They run from the later of the Order Confirmation, receipt of the deposit, and the Client's final written approval of specifications.
- Delivery terms follow Incoterms 2020
as stated in the Order Confirmation.
- Risk passes in accordance with the agreed Incoterm. Title passes only on receipt of payment in full.
- Partial shipments are permitted where reasonable, and each may be invoiced separately.
09
Bespoke and made-to-order pieces
Pieces produced to the Client's specification, dimensions, finish or artwork cannot be cancelled, returned or refunded once production has begun, except where they fail to conform to the approved specification. The Client's written approval of samples, drawings or finish references is binding.
10
Inspection, conformity and claims
- The Client must inspect Goods on delivery and record any visible damage on the carrier's document.
- Claims for shortage or visible damage must reach VotrA within seven calendar days
of delivery; claims for hidden defects within thirty calendar days
of delivery — in each case with photographic evidence and the Order Confirmation reference.
- Where a claim is upheld, VotrA will, at its option, repair, replace or credit the affected Goods. This is the Client's sole and exclusive remedy for non-conformity.
- No Goods may be returned without prior written authorisation from VotrA.
11
Compliance, export control and sanctions
Both parties comply with applicable export control, customs, sanctions and anti-corruption laws. The Client warrants that it is not subject to sanctions, that it does not act for a sanctioned party, and that it will not re-export Goods in breach of applicable restrictions.
VotrA may refuse, suspend or terminate any Mandate whose execution would breach these rules, without liability other than the return of sums received for undelivered Goods.
12
Confidentiality
Each party keeps confidential the other's non-public commercial, technical and pricing information, uses it only for the purposes of the Mandate, and protects it with no less than reasonable care. These obligations survive for five years after the end of the relationship.
They do not extend to information that is or becomes public without breach, that was lawfully known beforehand, that is independently developed, or whose disclosure is required by law or a competent authority.
13
Intellectual property
- The Site, its texts, layout and photographs, together with the VotrA name, logo and visual identity, are protected and remain the property of VotrA or its licensors. No right is granted other than to view the Site for legitimate business purposes.
- Designs, drawings, specifications and artwork supplied by the Client remain the Client's. The Client warrants that it holds the necessary rights and indemnifies VotrA against third-party claims arising from their use.
- The Client may not copy, reproduce, or have manufactured elsewhere any design developed by VotrA or its partners for the Client's Mandate, without VotrA's written consent.
14
Acceptable use of the Site
You may not use the Site to transmit unlawful, infringing or misleading content; to attempt unauthorised access to any system; to scrape or harvest data by automated means; to introduce malicious code; or to interfere with the Site's operation, integrity or security.
15
Disclaimers
The Site is provided "as is" and "as available". To the fullest extent permitted by law, VotrA disclaims the implied warranties of merchantability, fitness for a particular purpose and non-infringement in respect of the Site, and does not warrant that it will operate uninterrupted or error-free.
Nothing in this section limits or excludes the contractual warranties expressly granted for Goods supplied under an Order Confirmation.
16
Limitation of liability
- To the fullest extent permitted by law, VotrA is not liable for indirect, incidental, special, consequential or punitive damages, nor for loss of profit, revenue, production, business, goodwill or anticipated savings, however arising.
- VotrA's aggregate liability arising out of or in connection with a Mandate is limited to the amounts paid by the Client to VotrA under the Order Confirmation giving rise to the claim.
- Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.
17
Indemnity
The Client indemnifies VotrA against claims, losses and reasonable costs arising from the Client's breach of these Terms, from designs, materials or instructions supplied by the Client, or from the Client's unlawful use or onward sale of the Goods.
18
Force majeure
Neither party is liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, epidemics, war, civil unrest, strikes, fire, flood, failure of utilities or transport networks, port congestion, embargoes, changes in tariffs or export restrictions, and acts of government.
Obligations are suspended for the duration of the event. If it persists beyond ninety days, either party may terminate the affected order without liability, other than payment for work properly performed up to that date.
19
Suspension and termination
VotrA may suspend or terminate access to the Site, or an ongoing Mandate, on written notice where the Client is in material breach, becomes insolvent or enters an equivalent procedure, or where continuing would breach applicable law or sanctions. Termination does not affect rights and obligations accrued before it takes effect.
20
Governing law and disputes
These Terms, and any dispute arising out of or in connection with them, are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The parties will first attempt in good faith to resolve any dispute within thirty days of written notice. Failing resolution, the parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware — without prejudice to VotrA's right to seek interim or injunctive relief, or to enforce a judgment, in any competent jurisdiction.
21
General
- These Terms, together with the Order Confirmation, form the entire agreement between the parties on their subject matter.
- If a provision is held invalid, the remainder continues in force and the provision is replaced by a valid one of nearest effect.
- A delay or failure to enforce a right is not a waiver of it.
- The Client may not assign the contract without VotrA's written consent.
- Notices must be given in writing to the addresses stated on the Order Confirmation.
- These Terms create no rights for third parties.
- English is the governing language. Any translation is provided for convenience only.
22
Contact
Terms of Service — last updated 1 September 2026
